Product and payment are only half the online store equation — getting the product to the customer reliably is just as important, and Kenya has its own particular delivery landscape.
Courier Services
Third-party courier companies handle delivery across town or countrywide, and are often the most practical option for stores without their own delivery capacity, especially outside major cities.
Self-Delivery
For stores concentrated in Nairobi or another single city, handling delivery yourself (or with a small local team) can offer more control and often faster delivery within that area.
Pickup Points
Offering a pickup option — from your own premises or a partner location — gives price-sensitive customers a lower-cost alternative to delivery.
Setting Realistic Delivery Timeframes
Overpromising delivery speed and underdelivering damages trust fast. Be honest about realistic timeframes, especially for areas outside major towns.
Communicate Delivery Costs Upfront
As covered in our guide on reducing cart abandonment, surprise delivery fees at checkout are a major cause of lost sales — show them as early as possible in the shopping process.
Consider Delivery Tracking
If your courier partner supports it, giving customers a way to track their order reduces "where is my order" support inquiries and builds confidence in future purchases.
Building This Into Your Store
Our online shop design service helps structure delivery options and pricing directly into your checkout flow.