Refund Policy

1. Shared, WordPress & Cloud Hosting

New shared, WordPress, and cloud hosting orders are covered by a 7-day money-back guarantee from the date of activation. If you're not satisfied within that window, contact us for a full refund of your hosting fee, excluding domain registration, SSL certificates, and any setup or add-on services already delivered.

2. Domain Registrations

Domain registrations, transfers, and renewals are non-refundable once processed. This is because registry fees charged to us by KENIC and other domain registries are non-recoverable the moment a domain is registered.

3. VPS, Dedicated & Reseller Hosting

VPS, Dedicated Server, and Reseller Hosting plans are non-refundable once the server has been provisioned, as these resources are allocated to you exclusively from the point of setup. If provisioning fails or the service is not delivered as described, you are entitled to a full refund.

4. Renewals

The 7-day money-back guarantee applies to first-time/new orders only. Renewal payments for existing, already-delivered services are non-refundable, though you're welcome to cancel future renewals at any time from your client area.

5. How to Request a Refund

Contact us via our contact page or open a support ticket with your invoice number and the reason for your request. We aim to respond within 24 hours.

6. Refund Method & Timeline

Approved refunds are returned to the original M-Pesa number or payment method used for the order, and are typically processed within 7 business days of approval.