Refund Policy
Last updated: August 2026
This is a standard starting template. Adjust the refund window and conditions to match your actual policy before publishing.
1. Hosting Services
[Placeholder — e.g. "New shared, WordPress, and cloud hosting orders are eligible for a refund within 7 days of purchase if you're not satisfied, excluding domain registration and setup fees."] Adjust to your real policy.
2. Domain Registrations
Domain registrations are non-refundable once processed, as registry fees are non-recoverable.
3. VPS & Dedicated Resources
[Placeholder — many hosts exclude VPS/dedicated resources from refunds once provisioned, or offer a shorter window. State your actual policy.]
4. How to Request a Refund
Contact us via our contact page or open a support ticket with your invoice number.
5. Refund Method
Approved refunds are returned to the original M-Pesa number or payment method used, typically within [X] business days.